FAQ

FAQ

General

What is Jackson.io?

Jackson.io is a decentralized GameFi platform on the Sui blockchain. It combines interactive gaming, the JacksonLP liquidity pool, the JacksonChat AI assistant, and the Jackson Sharkz NFT collection to create a comprehensive ecosystem for users.

Is Jackson.io secure? How are my funds managed?

Jackson.io places a high priority on security. Users deposit assets from their personal wallets into audited smart contracts on the Sui blockchain. These contracts manage funds automatically. However, users must be aware of potential risks, such as wallet security breaches and smart contract vulnerabilities, and are responsible for managing these risks.

How does Jackson.io differ from traditional gaming platforms?

Jackson.io stands out by:

1. Operating with decentralization and transparency via blockchain technology.

2. Ensuring verifiable fairness in game outcomes.

3. Using smart contracts for fund management, allowing users to control withdrawals.

4. Offering diverse participation roles, such as Player, Liquidity Provider, and Contributor.

Do I need an account? How do I start?

All you need is a Sui-compatible digital wallet. Connect your wallet on the platform to begin engaging with Jackson.io.

How do I connect my wallet to the platform?

To connect your wallet, visit jackson.io, click the “Connect Wallet” button, select your wallet, and authorize the connection through your wallet app.

Where can Jackson.io be used?

Ensure that using Jackson.io complies with your local laws. The platform is restricted in certain jurisdictions, detailed in Section 3.2 of the Terms and Conditions.

Gameplay

How is game fairness ensured?

Jackson.io ensures fairness through blockchain transparency and dual verifiable randomness mechanisms: on-chain RNG and a Provably Fair system with centralized RNG, all executed by smart contracts with verifiable outcomes.

Where can I view my game interaction history?

Your game interaction history is accessible in your profile area, typically under “Interaction History” or a similar section.

How can I view my game statistics?

Game statistics can be found in your profile, often under the “Statistics” section or a similar designation.

How do I change the token used for placing bets?

Change your betting token via the token selection option within the game interface or the platform’s wallet area. Jackson.io operates exclusively on the Sui network.

What happens if a game crashes or my connection drops?

In such cases, reconnect once the issue is resolved. The platform records your game state, and the final outcome will be in your “Interaction History.” Your contract balance will update accordingly.

Why don’t I usually pay Gas fees for every bet?

Jackson.io optimizes user experience by using smart contracts where funds are initially deposited, allowing bets to update your balance efficiently without each requiring Gas fees.

JacksonLP

What is JacksonLP staking?

JacksonLP staking involves providing liquidity by staking assets like USDC, SUI, WETH, and WBTC. Liquidity Providers earn potential returns but also face risks.

How do I stake into JacksonLP?

Connect your wallet, navigate to the “Liquidity Pool” section, select “Stake,” choose your asset and amount, and authorize the transaction. Gas fees apply.

Are there risks to being a Liquidity Provider?

Yes, being a Liquidity Provider involves risks including potential loss of principal due to player winnings or asset price declines. Review Sections 7.3 and 12 of the Terms and Conditions for more details.

How is LP profit/loss calculated?

Profit or loss is reflected in changes to the net asset value (NAV) of JacksonLP tokens, updated dynamically approximately hourly or upon specific triggers.

How do I unstake and withdraw my JacksonLP liquidity?

1. Exchange JacksonLP tokens for a WJacksonLP NFT voucher.

2. Wait the necessary 15-minute cooldown.

3. Use the NFT to redeem your assets at the real-time price. Transaction fees apply.

Jackson Sharkz NFT & JacksonChat App

What is the Jackson Sharkz NFT?

Jackson Sharkz NFT is Jackson.io’s AI-driven NFT collection. It provides priority access to ecosystem features, community privileges, physical merchandise rights, and AI functionalities. The first mint event is on April 15, 2025.

What does the JacksonChat App do?

JacksonChat offers AI assistance with game and sports prediction analyses and 24/7 platform-related queries. Information provided is for reference only.

Technical Support & Troubleshooting

Who can help me if I encounter problems?

Use the JacksonChat App’s Q&A feature first. If unresolved, contact support at [e-mail], as detailed in “Contact Us.”

Why can’t I load the platform or log in?

Try disabling browser extensions or VPNs, clearing your browser’s cache and cookies, and restarting your browser or app. Reconnect your wallet. If issues persist, contact support.

Crypto Operations & Fees

What’s the difference between “Stake” and “Deposit”?

“Stake” involves providing assets to the JacksonLP pool as a Liquidity Provider. “Deposit” typically refers to funding your personal wallet or game balance.

How do I deposit crypto into my personal wallet?

Locate your wallet’s receiving address for the correct asset on the Sui Network and send funds. Verify the network and address to avoid irreversible errors.

What if I encounter an error during smart contract interaction?

Check if you have sufficient SUI for Gas fees or if you failed to confirm the transaction in your wallet. If issues persist,