If you have any questions, concerns, or need assistance with the Jackson.io platform, we are here to help. Below are the available methods to contact us:
For platform-related inquiries, technical support, or issues such as game errors, staking problems, or account access, please reach out to our dedicated customer support team:
Email: When emailing, please provide detailed information about your issue, including your wallet address (if applicable), transaction IDs, timestamps, and screenshots, to help us resolve your query more efficiently. Our team aims to respond within 48 hours, though response times may vary depending on the volume of inquiries.
For business opportunities, partnership proposals, or media inquiries, please contact our business development team:
Email: Include a brief overview of your proposal or inquiry, and a member of our team will get back to you as soon as possible.
Stay updated on the latest news, events, and announcements by following our official social media account:
X: Follow us at for real-time updates, including platform announcements, minting events (e.g., Jackson Sharkz NFT), and community engagement opportunities.
For formal correspondence or legal notices, you may contact us at our registered office:
Address: Jackson.io Limited Mandar House, 3rd Floor Johnson's Ghut, Tortola British Virgin Islands
Please note that this address is for official correspondence only and not for customer support inquiries. For support, use the email address provided above.
We strive to respond to all inquiries promptly. For customer support emails, you can expect a response within 48 hours under normal circumstances. For urgent issues, please mark your email as “Urgent” in the subject line, and we will prioritize your request. Business inquiries may take longer to process, depending on the nature of the request.
In addition to direct support, you can also seek assistance through the JacksonChat App, which offers an intelligent Q&A feature for common platform-related questions. This can provide immediate answers to queries about game rules, staking mechanics, or platform functionality, often resolving issues without the need to contact support directly.
